We
have been an established retail business for thirteen
years. Shop with Confidence!
OUR
GUARANTEE
AND RETURNS
We
take pride in the quality and value of everything we offer.
TC Equestrian Co. promises a prompt exchange or credit on
any unused item, (excluding clearance, vintage and gently
used) that does not satisfy you completely within (10) days
of receipt. Shipping fees are not refundable. A return
authorization number ( RA# ) must be obtained by TC
Equestrian Co. prior to the return. Merchandise that is
shipped back to us without a return authorization number
on the outside of the shipping box will not be excepted.
Non-defective merchandise returned for any reason other
than a miss-ship of product will be subject to a 15% restocking
fee.
The
best and quickest way to reach us is via e mail.
contact us
All
Clearance, Vintage, and Gently Used sales are final. This
includes any item under the Clearance or Vintage and Gently
Used category or clearly stated as such.
All
saddle sales are final. If you would like assistance
in determining the right saddle for you or your horse, please
feel free to ask. We are always happy to share our knowledge!
Safe,
Secure Technology: TC Equestrian Co. uses Secure Sockets
Layer (SSL), an encryption technology that works with the
popular Netscape Navigator, Microsoft Internet Explorer
and AOL Web browsers. What this means is your credit card
number is scrambled during the transaction process and,
unlike shopping at a traditional store, no human ever comes
into contact with your credit card number during the approval
process.
At
the time of publication, all merchandise is scheduled to
be in stock. However, since high demand can sometimes cause
backordering, it is best to order early. Please notify the
store via e mail if you need your order by a certain date.
In
Stock merchandise will ship out within two working days
of the order being placed. For example, if an order is placed
on Monday, it will ship on Wednesday. Orders placed on Friday
will ship on Monday. In the rare occasion that we are out
of stock on an item you ordered, we will notify you ASAP.
Please select your shipping type accordingly. We want you
to receive your order before you need it. Please note: UPS
shippers do not delivery on weekends.
If
you would like to be on our mailing list and receive e mail
notification in advance of special sales and promotions
please respond via the "contact us" link below
with your e mail address and a note indicating your wish
to join our list. Your e mail address is considered private
and we will never lend or sell your personal information
to any other organization, ever.